Privacy Policy

Last Update: 03/12/2024
Effective Date: 03/12/2024

1. Introduction

Welcome to Weaveen, a service provided by Akhlis Digital Solutions ("we," "us," or "our"). 
Our mission is to offer affordable URL Shorteners, QR Code Generators, Bio Pages, Click Tracking, and much more to end users and companies. We are highly committed to respecting your privacy and, to our best effort, will treat any information given by you with utmost care.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. 
By accessing or using Weaveen, you agree to the terms outlined in this policy. If you do not agree with these terms, please do not access or use our services.

If you have any questions or concerns about our Privacy Policy, please contact us at support@weaveen.com 

2. Information We Collect

We collect both voluntary information you provide directly to us and information automatically collected when you use our services.

2.1 Voluntary Information

Account Registration

When you create an account with Weaveen, we collect personal information such as your name, email address, and company name. 
This information is essential for providing our services, managing your account, and communicating with you regarding updates or issues.

User-Generated Content

Our services allow you to create and customize Bio Pages, which may include links to other websites like your social media profiles, online shops, or live streams. 
Please be aware that any information you include on your Bio Pages is publicly accessible and may be viewed by other users and visitors. 
We recommend exercising caution when sharing personal or sensitive information.

Newsletter and Promotions

If you opt-in, we collect your email address and other contact information to send you newsletters, promotional materials, and surveys. 
These communications aim to keep you informed about our latest features, offers, and updates. 
You can unsubscribe from these communications at any time by following the instructions provided in the email, from your account dashboard or by contacting us at support@weaveen.com 

2.2 Automatic Information Collection

When you access or use our services, we automatically collect certain information about your device and usage patterns to enhance your experience and improve our services.

Log Files

We collect log file information, which may include your IP address, device type and characteristics, operating system version, browser type, language preferences, access times and dates, country, and URLs of the pages you visit before and after using our services. This information helps us monitor and analyze trends, usage, and activities in connection with our services.

Usage Data

We collect data about how you interact with our services, such as the features you use, the pages you visit, and any errors or technical issues you may encounter. This information assists us in diagnosing problems, improving service functionality, and providing you with a better user experience.

Device Information

We collect information about the device you use to access our services, including hardware model, operating system and version, unique device identifiers, and mobile network information. This data helps us optimize our services for different devices and platforms.

Third-Party Analytics

We use third-party analytics services, such as Google Analytics provided by Google, LLC., to collect and analyze information about your use of our services. Google Analytics uses cookies and similar technologies to gather information like your IP address, device information, and usage data. This information is transmitted to and stored by Google on servers in the United States.

Google uses this information to evaluate your use of our services, compile reports on website activity, and provide other services related to website activity and internet usage. Google's privacy practices are outlined in their Privacy Policy, which can be found at www.google.com/policies/privacy. Google may transfer this information to third parties where required by law or where such third parties process the information on Google's behalf.

By understanding what information we collect and how we use it, you can make informed decisions about your interaction with our services. If you have any questions or concerns about the information we collect, please feel free to contact us at support@weaveen.com

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage patterns, and deliver personalized content and advertising. 
This section explains what cookies are, the types we use, and how you can manage them.

3.1 What Are Cookies?

Cookies are small text files placed on your device (computer or mobile device) when you visit a website. They help the website recognize your device and remember your preferences or actions over time, improving your browsing experience.

3.2 Types of Cookies We Use

Essential Cookies

These cookies are necessary for the operation of our website. They enable core functionalities such as user authentication and accessibility. Without these cookies, certain services you have requested cannot be provided.

Login Cookies: Maintain your login session as you navigate through our website.
Appearance Settings Cookies: Remember your display preferences, such as language and theme settings.

Functionality Cookies

Functionality cookies allow our website to remember choices you make (e.g., your username, language, or the region you are in) and provide enhanced, more personalized features.

Preference Cookies: Store your settings and preferences to offer a customized experience.

Advertising or Targeting Cookies

We use these cookies to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed, and in some cases selecting advertisements based on your interests.

First-Party Advertising Cookies: Collect information about your browsing habits to deliver content and promotions tailored to your interests.

Third-Party Cookies

We utilize third-party services that may place their own cookies on your device when you use our website. These third-party cookies are governed by the respective privacy policies of the service providers.

Stripe

We use Stripe for payment processing and fraud prevention. Stripe may place cookies on your device to facilitate secure transactions and detect fraudulent activities. These cookies help in verifying your identity, processing payments, and ensuring compliance with legal obligations. For more information on how Stripe handles your data, please refer to Stripe's Privacy Policy.

Google Analytics

As previously mentioned, we use Google Analytics to collect and analyze information about your use of our services. Google Analytics uses cookies to gather data like your IP address, device information, and usage patterns. This information helps us improve our website and services.

3.3 Managing Cookies

Cookie Consent Banner

When you first visit our website, a cookie consent banner will appear, allowing you to accept or customize your cookie preferences. By clicking "Accept," you agree to the use of cookies as described in this policy.

User Control

You have the option to manage your cookie preferences at any time. At the bottom of each page on our website, there is a "Cookie Settings" link in the footer. By clicking this link, you can configure which types of cookies you accept or decline.

Browser Settings

Most web browsers allow you to control cookies through their settings preferences. You can set your browser to refuse cookies or to alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of our website.

Do Not Track Signals

We respect 'Do Not Track' (DNT) signals from web browsers. If your browser sends a DNT signal, we will not track your activity and will disable tracking cookies, including those used by Google Analytics. 
For more information on how to enable DNT in your browser, please refer to your browser's help documentation.

4. How We Use Your Information

We use the information we collect from you for various purposes to provide, maintain, and improve our services. 
This section outlines how we utilize your information to enhance your experience with Weaveen.

4.1 Providing and Improving Our Services

We use your information to:

  • Deliver Services: Provide you with the services you request, such as URL shortening, QR code generation, Bio Pages creation, click tracking and more.
  • Personalization: Customize your experience by tailoring content, features, and recommendations based on your preferences and usage patterns.
  • Service Improvement: Analyze usage data and feedback to understand how our services are used and identify areas for enhancement.

4.2 Communication

We use your contact information to:

  • Send Newsletters and Updates: If you opt-in, we send newsletters, promotional materials, and updates about new features or services via email or notifications in your user dashboard.
  • Informational Notices: Communicate important information such as changes to our terms, policies, or other critical updates.
  • Customer Support: Respond to your inquiries, provide assistance, and resolve any issues you may encounter.

4.3 Security and Fraud Prevention

We use your information to:

  • Protect Our Users and Services: Detect, prevent, and address fraudulent activities, security breaches, and other harmful or unauthorized activities.
  • Verification Processes: Conduct manual verification of users and monitor usage to ensure compliance with our terms and policies.
  • Payment Security: Leverage Stripe's anti-fraud systems to securely process payments and protect against fraudulent transactions.

4.4 Payment Processing

We use your information to:

  • Process Transactions: Facilitate payments for services or subscriptions you purchase through our website using Stripe as our payment processor.
  • Billing and Invoicing: Manage billing information, send invoices, and address any billing-related queries or disputes.

4.5 Legal Compliance

We use your information to:

  • Comply with Legal Obligations: Fulfill our legal, regulatory, and compliance obligations under applicable laws.
  • Law Enforcement Requests: Respond to subpoenas, court orders, or legal processes as required.

4.6 Research and Analytics

We use your information to:

  • Internal Analysis: Conduct internal research and analytics to improve our services and business operations. This analysis is performed solely by our employees and is not shared with external parties.
  • Usage Trends: Monitor aggregate usage trends to better understand user behavior and preferences.

4.7 Personalization and Customer Support

We use your information to:

  • Enhance User Experience: Adjust settings and features to match your preferences, such as language and appearance.
  • Provide Support: Offer customer service and support, addressing any questions or concerns you may have about our services.

4.8 Legal Basis for Processing

For users located in the European Economic Area (EEA), we process your personal data based on the following legal grounds, as detailed in our GDPR policy

  • Consent: We rely on your consent to send you newsletters, promotional communications, and to use certain cookies and tracking technologies.
  • Contractual Necessity: Processing your data is necessary to perform the contract with you, including providing the services you request and processing payments.
  • Legitimate Interests: We process your data to further our legitimate interests, such as improving our services, enhancing security, and conducting internal analytics, provided that those interests are not overridden by your rights and interests.
  • Legal Obligation: We process your data to comply with legal obligations, such as maintaining records for tax, audit, and regulatory purposes.

5. Third-Party Services

We may share your information with third-party service providers who perform services on our behalf. 
These third parties have access to your personal information only to perform these tasks and are obligated not to disclose or use it for any other purpose.

5.1 List of Third-Party Service Providers

Stripe

  • Purpose: Payment Processing and Fraud Prevention
  • Information Shared: Name, email address, billing information, and payment details
  • Privacy Policy: Stripe's Privacy Policy
  • Location: Based in the United States
  • Data Protection: Compliant with GDPR and CCPA regulations

Google Analytics

  • Purpose: Website Usage Analytics
  • Information Collected: Usage data and IP addresses (anonymized where applicable)
  • Privacy Policy: Google Analytics Privacy Policy
  • Location: Data stored on Google's servers globally
  • Data Protection: Compliant with GDPR and CCPA regulations

Hostiso

  • Purpose: Website Hosting Services
  • Information Accessed: As our hosting provider, Hostiso may have access to data stored on our servers, which could include personal information. We take all precautions to keep your data safe (encryption and/or password protecting sensitive data.)

5.2 Purpose of Sharing Information

We share your information with these third-party providers to:

  • Process Payments: Stripe handles all payment transactions securely, including fraud prevention measures.
  • Analyze Website Usage: Google Analytics helps us understand how users interact with our website, allowing us to improve our services.
  • Host Our Website: Hostiso provides the infrastructure that enables our website to function and be accessible to you.

5.3 International Data Transfers

By using our services, you acknowledge that your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from those in your jurisdiction.

  • Stripe: Based in the United States, data may be processed and stored on servers located in the U.S.
  • Google Analytics: Data is stored on Google's servers globally, which may involve international data transfers.
  • Hostiso: Website and it's Data is stored in EU Germany (Munich)

We ensure that any international data transfers are conducted in compliance with applicable data protection laws and that appropriate safeguards are in place to protect your personal information.

5.4 Data Protection Measures

All third-party service providers we work with are required to comply with data protection regulations such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). They implement appropriate technical and organizational measures to ensure the security and confidentiality of your personal data.

5.5 Links to Third-Party Websites

Our services may contain links to third-party websites, services, or features that are not owned or controlled by Weaveen. 
We are not responsible for the privacy practices or the content of these third-party sites. 
We encourage you to review the privacy policies of any third-party sites or services before providing them with your personal information.

5.6 No Additional Third-Party Sharing

Aside from the third-party service providers listed above, we do not share your personal information with any other third parties. We do not sell your personal information to third parties for any purpose.

6. Data Sharing and Disclosure

We are committed to maintaining the privacy and security of your personal information. We do not sell your personal information to third parties for any purpose. However, there are certain circumstances under which we may disclose or share your information, as detailed below.

6.1 Legal Obligations

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., courts, government agencies).

6.2 Protection of Rights and Safety

We may disclose your information when we believe in good faith that such disclosure is necessary to:

  • Comply with legal obligations
  • Protect and defend our rights or property
  • Prevent or investigate possible wrongdoing in connection with our services
  • Protect the personal safety of users or the public
  • Protect against legal liability

6.3 Business Transfers

In the event of a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.

6.4 Consent

We may disclose your personal information for any other purpose with your consent.

7. Data Security

We take the security of your personal information seriously and implement a variety of technical and organizational measures to protect it from unauthorized access, alteration, disclosure, or destruction. 
This section outlines the security practices we have in place to safeguard your data.

7.1 Security Measures Implemented

Encryption

  • Data Transmission: We use Secure Socket Layer (SSL)/Transport Layer Security (TLS) protocols to encrypt data transmitted between your device and our servers. This ensures that any information exchanged is secure and confidential.
  • Data at Rest: Sensitive data, such as user passwords and transaction history, are encrypted when stored on our servers. Passwords are hashed and salted using industry-standard encryption algorithms to prevent unauthorized access.

Access Controls

  • Password Policies: We enforce strong password requirements to enhance account security.
  • Multi-Factor Authentication (2FA): We offer two-factor authentication as an additional layer of security to verify your identity during the login process.
  • Role-Based Access Controls: Access to personal data is restricted to authorized personnel who require it to perform their job duties. Permissions are granted based on the principle of least privilege.

Security Protocols

  • Firewalls and Intrusion Detection Systems: We employ firewalls to protect our network infrastructure and use intrusion detection systems to monitor and prevent unauthorized access or attacks.
  • Regular Software Updates: Our systems and applications are regularly updated to address security vulnerabilities and apply the latest security patches.

Data Storage

  • Secure Servers: Your data is stored on secure servers provided by Hostiso, our hosting provider. Hostiso maintains data centers with robust physical and digital security measures to protect your information.

Regular Security Audits

  • Security Assessments: We conduct regular security assessments and audits to identify potential vulnerabilities in our systems. This includes penetration testing and code reviews by our internal or external security team.

Employee Training

  • Data Protection Training: All employees undergo training on data protection, privacy policies, and security best practices to ensure they understand the importance of safeguarding personal information.
  • Confidentiality Agreements: Employees are required to sign confidentiality agreements and adhere to internal policies regarding data privacy and security.

7.2 Data Breach Notification

We have established procedures to detect, respond to, and notify users in the event of a data breach.

  • Detection and Response: Our team monitors systems for suspicious activities and responds promptly to potential security incidents.
  • User Notification: In the unlikely event of a data breach that affects your personal information, we will notify you via email and through our website within 72 hours of becoming aware of the breach.
  • Regulatory Compliance: We will also comply with any legal obligations to report the breach to relevant authorities and take necessary steps to mitigate any potential harm.

7.3 No Method Is 100% Secure Disclaimer

While we strive to use commercially acceptable means to protect your personal data, please be aware that no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security. However, we continuously work to improve our security measures to protect your information.

7.4 Third-Party Security Measures

Stripe

  • High Security Standards: We rely on Stripe for payment processing, which is known for its robust security measures. Stripe is certified as a PCI Level 1 Service Provider, the most stringent level of certification available in the payments industry.
  • Data Encryption: Stripe encrypts all payment information and adheres to strict security protocols to protect your financial data.
  • Privacy Policy: For more information on Stripe's security practices, please refer to Stripe's Privacy Policy.

8. Children's Privacy

Our services are intended for individuals who are at least 18 years old or the age of majority in their country of residence. We do not knowingly collect or solicit personal information from anyone under the age of 18. If we become aware that we have inadvertently collected personal information from a person under the age of 18, we will take immediate steps to delete such information and terminate their account.

8.1 Age Restrictions

By using our services, you represent and warrant that you are at least 18 years old or have reached the age of majority in your jurisdiction. We strictly prohibit the use of our services by individuals under this age.

8.2 Account Termination

If we discover that an account is being used by someone under the age of 18, we will promptly close the account and delete any associated personal information.

8.3 Contact Information

If you believe that we might have any information from or about a person under 18, please contact us at support@weaveen.com so that we can take appropriate action.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other reasons. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9.1 Notification of Changes

Any changes to this Privacy Policy will be posted on this page with an updated "Effective Date" at the top. If the changes are significant, we may notify you by email or by prominently posting a notice on our website prior to the change becoming effective.

9.2 Acceptance of Changes

By continuing to use our services after any changes become effective, you agree to be bound by the revised Privacy Policy. If you do not agree with the updated terms, please discontinue your use of our services.

10. Contact Us

If you have any questions, concerns, or comments about this Privacy Policy or our data practices, please contact us:

We will make every effort to respond to your inquiry promptly.